Standard support

Standard support is the most basic level of support available to small to medium-sized businesses and generally involves keeping laptops, workstations and servers working the way they should. infoSource Support takes standard support one-step further and break standard support into a five-step program that consists of the following:

1. Assessment - Before supporting your business, infoSource Support will assess your IT network. Assessments generally include meeting with you and your IT staff to discuss areas of concern before examining your IT network and making recommendations for improvement.

2. Stabilization - infoSource Support will take the report generated during the assessment and make efforts to fix problem areas so that your network is stable and problem free.

3. Documentation - After your IT environment has been assessed and stabilized, infoSource Support will create documentation that itemizes the assessment and stabilization steps. infoSource Support will make this documentation available to you on a secure online client portal.

4. Standard support - Standard support involves keeping your IT network updated and patched. The best IT companies infoSource Support can provide standard support as an onsite or remote access service, or a combination of both to fit your business' IT needs. Any time your IT system is supported, a record will be added to your documentation.

5. After Hours Support - Because your business needs its IT network to be available during business hours, infoSource Support offers after hours support for any time that system maintenance will interfere with the proper functioning of your network.