Local Team

The best IT support companies will offer you a primary support team that is located in your region. This team will provide your business with the IT support it needs. To ensure that your business has the best IT support possible, your local team is stratified into five layers. The five layers of support are as follows:

Support specialists- have a broad-based knowledge of IT environments and provide general IT network support that focuses on keeping your IT environment updated as well as addressing general technical problems.

Engineers- are responsible for installing servers and taking care of tasks of a similar nature.

Consultants- address projects that are more complex and excel at troubleshooting IT network problems.

Solution architects- take care of the most complex projects that typically involve major changes to your entire network.

Relationship managers- are the final level of the team and are responsible for making sure that you, as a client, are getting all of your IT needs met in a courteous, timely, and professional manner.

While most local teams have several employees in each role, your small to medium-sized business will be assigned a core support team that will provide most of your support. In the event that you have an emergency and one of your core team members unavailable, you will still get the support you need because other employees from your local IT firm are completely qualified to step in and provide your business with the immediate support it needs. Together, these five team positions ensure that your IT system is completely covered from standard support to complex projects